Privacy Policy

1. Introduction

Saneo, in compliance with Law 1581 of 2012 and Decree 1377 of 2013, informs all users, clients and the general public of its Personal Data Treatment and Protection Policy.

2. Data Controller

3. Personal Data We Collect

We collect the following types of personal data:

• •Identification data: full name, identification document number, date of birth
• •Contact data: address, phone number, email
• •Medical data: medical history, diagnoses, treatments, laboratory results
• •Financial data: payment information, transaction history
• •Browsing data: IP address, cookies, device information

4. Purposes of Data Processing

Personal data will be used to:

• •Provide medical and wellness services
• •Manage appointments and medical follow-ups
• •Process payments and invoicing
• •Send communications about services and promotions
• •Comply with legal and regulatory obligations
• •Improve our services and user experience

5. Rights of Data Subjects

As a personal data subject, you have the right to:

• •Know, update and rectify your personal data
• •Request proof of the authorization granted
• •Be informed about the use of your personal data
• •File complaints with the Superintendence of Industry and Commerce
• •Revoke authorization and/or request data deletion
• •Access your personal data free of charge

6. Information Security

We implement technical, human and administrative measures to protect your personal data against unauthorized access, loss, alteration or destruction.

7. Data Transfer

Your data may be transferred to third parties only when necessary to fulfill the described purposes or by legal obligation. We always ensure that third parties comply with adequate data protection standards.

8. Procedure to Exercise Rights

To exercise your rights, you can contact us through:

9. Modifications to this Policy

We reserve the right to modify this policy at any time. Modifications will be communicated through our website and will take effect upon publication.

10. Contact

For any questions or concerns about this policy, you can contact us at: